Last Updated: 25 August 2026

At Healthdictive, we want you to have confidence when purchasing our health and personal-care products, herbal products, digital products and gift cards.

This Refund & Return Policy explains when a customer may request a return, replacement, cancellation or refund for products or services purchased directly from www.healthdictive.com or through an official Healthdictive ordering channel.

This policy applies to:

• Health and personal-care products
• Herbs and herbal products
• Natural health products
• Downloadable software and other digital products
• Gift cards
• Other physical or digital products offered by Healthdictive

This policy should be read together with our Terms & Conditions, Privacy Policy and Disclaimer.

Nothing in this policy is intended to exclude, restrict or replace any consumer right or legal remedy that cannot lawfully be excluded under applicable Nigerian law.

1. Our Commitment to Customers

Healthdictive aims to supply products that are:

• accurately described;
• appropriately packaged;
• of acceptable quality;
• reasonably suitable for their intended general purpose;
• supplied in accordance with the order; and
• handled with reasonable care.

If there is a genuine problem with your purchase, please contact us promptly.

Depending on the circumstances, we may provide:

• a replacement;
• correction of an order;
• repair where applicable;
• a partial refund;
• a full refund;
• store credit where appropriate; or
• another remedy permitted by applicable law.

2. Physical Health and Personal-Care Products

This section applies to physical products sold by Healthdictive, including:

• herbs;
• herbal products;
• herbal preparations;
• natural health products;
• personal-care products;
• skincare products;
• wellness products;
• health accessories; and
• other physical products.

3. When You May Request a Return or Refund

You should contact us if:

Wrong product

You received a product different from what you ordered.

Missing product

One or more products paid for are missing from your order.

Damaged product

The product was damaged when delivered.

Defective product

The product has a genuine defect affecting its quality, safety or normal intended use.

Product does not match its description

The product materially differs from the description provided at the time of purchase.

Other legally recognized grounds

You may also have rights to a return, replacement or refund under applicable consumer-protection law.

4. Change-of-Mind Returns for Physical Products

Where permitted by applicable law and where the product is eligible for return, Healthdictive may accept a return because you have changed your mind.

For a change-of-mind return, the product should generally:

• be unused;
• remain in its original condition;
• remain in its original packaging where reasonably possible;
• have all relevant labels intact; and
• not have been opened where opening creates hygiene, contamination or safety concerns.

Certain health and personal-care products may not be eligible for change-of-mind returns once opened or used because of legitimate hygiene, safety or product-integrity concerns.

This does not affect your legal rights where a product is defective, unsafe, misdescribed or otherwise subject to a mandatory legal remedy.

5. Herbs and Herbal Products

Herbs and herbal products require particular care because their quality may be affected by:

• moisture;
• contamination;
• temperature;
• exposure to air;
• handling;
• storage conditions; and
• opening of packaging.

For this reason, opened or used herbs and herbal products may not ordinarily be eligible for a change-of-mind return.

However, where the product is:

• defective;
• materially misdescribed;
• incorrectly supplied;
• unsafe;
• contaminated before delivery; or
• otherwise subject to a legal remedy,

please contact us promptly.

We will assess the circumstances and provide an appropriate remedy where required.

6. Personal-Care Products

For hygiene and safety reasons, personal-care products may have restricted return eligibility once opened or used.

This may include products such as:

• creams;
• oils;
• lotions;
• soaps;
• balms;
• cosmetic preparations;
• body-care products; and
• other products intended for personal application.

Where the product is unopened and otherwise eligible for return, a return may be considered in accordance with this policy.

A defective, unsafe or materially misdescribed personal-care product may remain eligible for an appropriate remedy even where the ordinary change-of-mind return rules would not apply.

7. Products Damaged During Delivery

If a physical product arrives damaged, contact Healthdictive as soon as reasonably possible.

Where possible, provide photographs showing:

• the product;
• the damaged area;
• the packaging;
• the delivery package; and
• any visible delivery damage.

Please keep the product and packaging until we advise you what to do next.

We may use the information to investigate the issue with the relevant delivery provider.

8. Incorrect Customer Order

Customers should carefully check their order before submitting it.

This includes:

• product name;
• quantity;
• product type;
• telephone number;
• WhatsApp number;
• email address;
• delivery address; and
• special instructions.

If you realize that you have ordered the wrong product, contact us immediately.

We will try to assist where the order has not yet been processed or dispatched.

If the order has already been dispatched, the applicable return process may apply.

9. Delivery Information

Customers are responsible for providing accurate delivery information.

This includes a usable:

• name;
• telephone number;
• WhatsApp number where requested;
• address;
• landmark; and
• delivery instructions where necessary.

Healthdictive may not be responsible for failed delivery caused by inaccurate or incomplete information provided by the customer.

Where an additional delivery attempt is required because of customer-provided information, additional reasonable delivery charges may apply, subject to applicable law.

10. Returns and Delivery Costs

Who bears the cost of returning a physical product depends on the reason for the return.

Where Healthdictive is responsible

Where the return is caused by a confirmed Healthdictive error, such as:

• wrong product supplied;
• missing product;
• material misdescription; or
• confirmed product defect,

Healthdictive will determine an appropriate remedy and may cover reasonable return costs where applicable.

Where the customer is responsible

Where a return is requested because of:

• change of mind;
• incorrect customer order;
• inaccurate delivery information; or
• another circumstance attributable to the customer,

the customer may be responsible for applicable return or additional delivery costs, subject to applicable law.

11. Return Procedure

Do not send a product back without first contacting Healthdictive.

To request a return, contact:

Email: healthdictive@gmail.com

Phone/WhatsApp: +234 813 115 7432

Please provide:

• full name;
• order number or transaction reference;
• product purchased;
• date of purchase;
• reason for return;
• photographs or videos where relevant; and
• any other information reasonably required to investigate the request.

We will provide return instructions where a return is appropriate.

12. Product Inspection

Returned products may be inspected to determine:

• whether the correct product was supplied;
• the condition of the product;
• whether it has been opened or used;
• whether it was damaged before or after delivery;
• whether there is a manufacturing or product defect;
• whether the product corresponds with its description; and
• the appropriate remedy.

Inspection does not remove any statutory consumer rights.

13. Refunds for Physical Products

Where a refund is approved, Healthdictive will normally refund the amount applicable to the affected product or order.

The refund method may depend on:

• the original payment method;
• payment-provider requirements;
• the nature of the transaction; and
• applicable law.

Where reasonably possible, refunds will be made using the original payment method.

14. Refund Timing

Once a refund has been approved, Healthdictive will process it within a reasonable period.

The time required for the money to appear in your account may depend on:

• your bank;
• payment processor;
• payment method;
• weekends or public holidays; and
• other financial-processing factors.

If an approved refund has not appeared within the timeframe communicated to you, please contact us.

15. Replacement Instead of Refund

Where appropriate, Healthdictive may offer a replacement.

A replacement may be appropriate where:

• the wrong product was supplied;
• a product arrived damaged;
• an item was missing; or
• a genuine product defect has been confirmed.

If the same product is unavailable, we may discuss an alternative remedy with you.

16. Digital Products and Downloadable Software

This section applies to products supplied electronically, including:

• downloadable software;
• digital tools;
• downloadable guides;
• digital resources;
• electronic books;
• templates;
• digital courses;
• downloadable files; and
• other electronically delivered products.

Digital products are fundamentally different from physical products because they may be accessed, downloaded or copied immediately after purchase.

17. Digital Product Refunds

Once a digital product has been successfully delivered, downloaded or accessed, refunds may be restricted where permitted by applicable law.

However, you should contact us if:

• the download link does not work;
• the file is corrupted;
• the software cannot reasonably be downloaded;
• the product supplied is materially different from what was advertised;
• the wrong digital product was supplied;
• an essential feature described at the time of purchase is missing; or
• another problem exists that may give rise to a legal remedy.

We will make reasonable efforts to correct technical problems before considering a refund where appropriate.

18. Software Compatibility

Before purchasing downloadable software, customers should check any stated:

• operating-system requirements;
• hardware requirements;
• browser requirements;
• software dependencies;
• file-format requirements; and
• other compatibility requirements.

Healthdictive is not responsible for incompatibility caused by a customer’s device or software environment where the requirements were clearly communicated before purchase.

However, this does not affect any applicable consumer rights where the product was incorrectly described or otherwise fails to meet a legally required standard.

19. Digital Downloads and Failed Delivery

If you paid for a downloadable product but did not receive a working download link or access instructions, contact us.

We may:

1. resend the download link;
2. provide alternative access;
3. troubleshoot the issue; or
4. provide another appropriate remedy.

Please contact us before attempting to dispute a valid transaction with your payment provider so that we have an opportunity to resolve a technical delivery problem.

20. Duplicate Digital Purchases

If you accidentally purchase the same digital product more than once, contact Healthdictive as soon as possible.

Where the circumstances reasonably establish an accidental duplicate purchase, we may consider an appropriate refund or other remedy, subject to applicable law.

21. Digital Product Misuse

Refunds may not ordinarily be provided where a digital product:

• was successfully delivered;
• corresponds with its description;
• functions substantially as described; and
• was purchased and used successfully,

but the customer simply changes their mind after obtaining access.

Nothing in this section excludes a refund or other remedy where required by applicable law.

22. Gift Cards

Healthdictive may offer gift cards or electronic gift cards.

Gift cards may be subject to the terms displayed at the time of purchase.

Unless otherwise stated:

• gift cards may be used only for eligible Healthdictive purchases;
• gift cards are not intended to be exchanged for cash;
• gift cards cannot be resold without our authorization;
• gift-card details should be kept secure;
• Healthdictive is not responsible for unauthorized use resulting from loss or disclosure of the gift-card code by the purchaser or recipient; and
• gift cards may not be used for prohibited or excluded purchases.

23. Gift Card Refunds

Gift cards are generally non-refundable once issued, except where:

• required by applicable law;
• the gift card was issued incorrectly;
• the gift card is defective;
• the gift card cannot reasonably be used because of an error attributable to Healthdictive; or
• another circumstance gives rise to a legal right to a refund.

Where a gift card was purchased but has not yet been issued or used, contact us within 30 days if you wish to cancel the purchase.

We will assess the request in accordance with applicable law and the specific terms applicable to that gift card.

24. Lost or Stolen Gift Cards

Treat a gift card like cash.

Healthdictive may not be able to replace a lost, stolen or disclosed gift-card code.

If you believe a gift card has been compromised, contact us as soon as possible and provide the relevant purchase information.

We will determine what assistance, if any, is possible.

25. Gift Card Expiration

If gift cards have an expiration date, the applicable expiration period will be clearly communicated before or at the time of purchase, subject to applicable law.

If no expiration date is stated, customers should contact Healthdictive if they have questions about the validity of a gift card.

26. Promotional or Free Gift Cards

Promotional gift cards, discount codes or complimentary credits may have additional conditions.

The specific terms applicable to the promotion will be communicated when the promotion is offered.

27. Health-Related Expectations

Healthdictive sells or may sell herbs, health products and personal-care products.

Purchasing a health product does not guarantee a particular health outcome.

A refund will not ordinarily be based solely on the fact that a customer did not experience a particular health benefit, provided that the product was correctly supplied, accurately described and otherwise complied with applicable requirements.

Healthdictive does not guarantee that any herb, natural product, supplement or personal-care product will:

• diagnose a condition;
• prevent a disease;
• treat a disease;
• cure a disease;
• replace prescribed medication; or
• produce the same result in every person.

This does not affect a customer’s rights concerning defective, unsafe, misdescribed or otherwise non-compliant products.

28. Products Used Contrary to Instructions

A refund or replacement may not ordinarily be available where a product was damaged or made unsuitable because of:

• misuse;
• improper storage;
• contamination after opening;
• failure to follow product instructions;
• unauthorized modification; or
• other avoidable customer-related damage.

This limitation does not apply where applicable law provides a remedy.

29. Complaints

If you are unhappy with your purchase or believe that your rights have not been properly addressed, please contact Healthdictive first.

We encourage customers to give us the opportunity to investigate and resolve complaints promptly.

Please provide:

• your name;
• order number;
• purchase date;
• details of the problem;
• supporting photographs or documents where relevant; and
• the resolution you are seeking.

30. Consumer Rights in Nigeria

Healthdictive respects applicable Nigerian c isonsumer-protection and data-protection requirements.

The Federal Competition and Consumer Protection Commission (FCCPC) recognizes consumer rights relating to information, product quality, safety and appropriate remedies, including rights concerning the return of goods in applicable circumstances. (fccpc.gov.ng)

Nothing in this policy is intended to:

• waive a mandatory consumer right;
• prevent a customer from making a legitimate complaint;
• exclude a statutory remedy; or
• mislead a customer about their legal rights.

Where applicable Nigerian law provides a right or remedy that is more favorable than this policy, the applicable law will prevail.

31. Fraudulent or Abusive Refund Claims

Healthdictive may investigate suspected fraudulent or abusive refund requests.

Examples may include:

• knowingly providing false information;
• falsely claiming that an order was not delivered;
• deliberately damaging a product after delivery;
• repeatedly abusing return procedures;
• attempting to obtain both a refund and retain a product where this is not authorized; or
• submitting fraudulent transaction information.

Any action taken will be consistent with applicable law and will not affect legitimate consumer rights.

32. Changes to This Policy

Healthdictive may update this Refund & Return Policy to reflect changes in:

• products;
• services;
• digital products;
• gift cards;
• delivery arrangements;
• payment methods;
• business operations;
• technology; or
• applicable law.

The current version will always be published on this page with the latest Last Updated date.

33. Contact Healthdictive

For return, refund, replacement, cancellation or gift-card enquiries:

Healthdictive

Website: www.healthdictive.com

Email: healthdictive@gmail.com

Phone/WhatsApp: +234 813 115 7432

Location: Lagos, Nigeria

When contacting us about an order, please provide your order number or transaction reference whenever possible.

Our Promise

Healthdictive aims to deal with refund and return requests fairly, transparently and consistently.

We will consider the nature of the product, its condition, the circumstances of the request, our responsibilities as the seller and the customer’s rights under applicable law.

If there is a genuine problem with your purchase, contact us promptly. We will work with you to find an appropriate solution.

30-Day Return Period

Healthdictive accepts eligible return requests made within 30 days of the purchase date.

To qualify for a standard return, the customer should contact Healthdictive within 30 calendar days after purchase and, where applicable, the product must:

• Be unused and in its original condition;
• Remain in its original packaging;
• Have its labels and seals intact;
• Not have been damaged through customer misuse or improper storage; and
• Be accompanied by reasonable proof of purchase.

The 30-day period applies to eligible products and change-of-mind returns.

Important Exceptions

The 30-day period does not remove any consumer rights or remedies that may apply where a product is:

• Defective;
• Damaged before or during delivery;
• Unsafe;
• Materially different from its description;
• The wrong product;
• Missing from an order; or
• Otherwise covered by an applicable legal right or remedy.

Where applicable law provides a longer or different period for a particular circumstance, the applicable law will prevail.

After 30 Days

After 30 days from the purchase date, Healthdictive will generally not accept ordinary change-of-mind returns.

However, customers should still contact us if they discover a genuine:

• Product defect;
• Safety problem;
• Material misdescription;
• Incorrect product;
• Manufacturing problem; or
• Other issue for which a remedy may be required under applicable law.

Such cases will be assessed individually.